|
Orchestra® Call Centre
(USB/TAPI/CSTA/SIP)
Orchestra® Call
Centre consists of various modules
like automated call distribution (ACD),
auto-attendant, interactive voice
responses (IVR), unified messaging
solutions, fax servers, recording,
real-time monitoring, orchestrated to
give you a powerful call centre
management tool.
Distribution
Skill-based routing. Delivering the
calls to the most appropriate agents
in the shortest possible time.
Multi-tenant. Most flexible way to
categorize your incoming calls with
different greetings and frontline
announcement to cater to different
customers of various needs.
Deploy agents at home, branch offices,
centralized or de-centralized call
centers.
Adopting VoIP to lower your costs.
Control
Real-time monitoring. Knowing
where your agents are and what are
they doing.
Quality Management. Playback
recorded conversations to
determine the quality of answers
and performance of the call centre
agents.
Leverage on customer relationship
management software to provide
rich content interface.
Reports
Friendly reports to provide data
mining.
Provide macros for customization
of reports.
Easy translate from tables to
charts for visual presentation.
Drill down functions for
investigations.
|
